Last Updated: June 7, 2024

At Platnum Apparel, we strive to make your shopping experience seamless, from the moment you place your order to the time it arrives at your doorstep. Below, you'll find detailed information about our delivery services, including shipping options, costs, and estimated delivery times.

Shipping Options

Standard Shipping: Delivery within 5-7 business days for orders within the UK, Nigeria, and Tanzania. International delivery times may vary.

Express Shipping: Delivery within 2-3 business days for domestic orders and 4-6 business days for international orders.

Shipping Costs

UK Orders:
Free standard shipping for orders over £75 or ₦150,000.

International Orders:
Shipping costs vary by destination and will be calculated at checkout.

Order Processing

Orders are processed and dispatched within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with a tracking number once your order has shipped.

Delivery Partners

We partner with trusted carriers such as Royal Mail, DHL, and FedEx to ensure safe and timely
delivery. Tracking options are available through these carriers.

Return Period

You have 30 days from the date of delivery to return any items for a full refund or exchange.

Conditions for Returns

Items must be unworn, unwashed, and in their original condition with all tags attached. Proof of purchase (order confirmation email or receipt) is required for all returns.

How to Return an Item

Request a Return: Contact us at info@platnumapparel.com with your order number and reason for return.

Prepare Your Package: Repackage the item(s) securely and include the return form provided by our customer service team.

Ship Your Return: Use the pre-paid return label provided. For international returns, shipping
costs are the customer's responsibility.

Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days.

Refunds will be issued to the original method of payment and will appear on your statement as 'Platnum Apparel Refund.' Please note that shipping costs are non-refundable.

Exchanges

Specify the desired size or color when contacting customer service. Exchanges are subject to stock availability and may take 5-7 business days to process. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at info@platnumapparel.com. We will arrange for a replacement or refund as quickly as possible.

Customer Support

Contact us at info@platnumapparel.com or call +447399702935. Our customer service team is available Monday to Friday, 9 AM to 6 PM GMT.

Commitment to Customer Satisfaction

At Platnum Apparel, your satisfaction is our top priority. We are committed to providing high quality products and exceptional customer service. Thank you for choosing Platnum Apparel.